Information about our complaints process, raising concerns to the Solicitors Regulation Authority, the Legal Ombudsman and to ourselves
The Solicitors Regulation Authority is the independent regulatory body of the Law Society and can help if you are concerned about our behaviour. This could be for things such as treating you unfairly because of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
I am committed to providing a high quality legal service to all my clients. However, if at any point you become unhappy with or concerned about my service or a bill that you have received then you should inform me immediately so that I can do my best to resolve any issues at this stage. Initially you should raise your concerns either by telephone or in writing. If the matter is not resolved to your satisfaction I have a procedure in place to handle formal complaints. Making a complaint will not affect how I handle your case. I will acknowledge receipt of your complaint within three working days of receiving same and will aim to provide a substantive written response within 14 days. If I require further time to consider and respond to the issues raised I will inform you.
If I am unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of my final response to you.
For more information about the Legal Ombudsman:
Call: 0300 555 0333 Minicom: 0300 555 1777
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ